Terms and Conditions, Shipping and Refund policy for Swaaणि™ (a brand of M/s Sivatmika)

Effective Date: 15^th October 2023

1. Acceptance of Terms

By using the Swaaणि™’s website or purchasing our handloom pashmina and merino wool shawls, scarves, and stoles (collectively referred to as “Products”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or order our Products.

2. Orders and Payment (For Inquiries and Purchases)

Order Placement for Purchases: For purchasing our handloom pashmina and merino wool shawls, scarves, and stoles (collectively referred to as “Products”), please contact us directly through the contact information provided on our website. By placing an order, you confirm that all information provided is accurate and complete.

The products are subject to availability. Contact us to know our latest designs and offerings.

Payment: Currently, we accept payment via Wire Transfer (preferred), MoneyGram and Western Union from International customers. Indian customers can make payment via Visa, Mastercard, Paytm, GPay, UPI or NetBanking. We will provide further payment and banking details once the order is finalised. For further details, please see our Terms & Conditions.

Pricing: Pricing for our Products is available upon request. Please contact us for pricing information, and we will provide you with the current pricing details based on your specific inquiries or orders.

3. Shipping and Delivery

Shipping: We offer shipping to locations specified on our website. Shipping costs and delivery times may vary depending on the destination.

Delivery: We ship worldwide and depending on the order we will notify you about the shipping charges. We have free shipping for orders above US$800.  For 1-50 pieces, we deliver the goods at your doorstep by Fedex. 

Title and Risk: Title and risk of loss for the Products pass to you upon delivery.

4. Returns

Our products are handcrafted and delivered to you after a thorough QC. Minor inconsistency if any, is due to uniqueness of the product and hint of handcrafted work. Once delivered, the products can not be returned except in the case of Damaged or Defective condition mentioned below. Therefore, we request you to be 100% sure before making a final purchase.

5. Damaged or Defective Condition 

The customer is advised to check the ordered products and quantity in the invoice, before accepting the package from the logistics service provider/courier. In case the product(s) has arrived in Damaged or Defective condition, you may request for a replacement or refund. It would be necessary to provide all financial transaction details, along with bills/invoices provided.

We reserve the right to refuse returns that do not meet these conditions: 

• Products must be returned in their original condition, unused, and with all original tags and packaging intact.
• The customer must initiate Swaaणि™ about the Damaged/Defective products received within 3 days (48 hours) of receipt of the product. You need to email an unboxing video and pictures of the products, and other details of purchase to info@swaanni.com.
• Swaaणि™ team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
• Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.

Please note that replacements/returns are not accepted if: 

• The return request is made outside the specified time frame. 
• The product is made to order or personalised.
• The product has been shipped internationally (outside India)

Replacements/returns are to be shipped at the expense of the buyer.

6. Refunds

Refunds will be issued to the original payment method within 30 days after we receive the returned Products and verify their condition as mentioned above. The original shipping charges and duties will not be refunded.

7. Cancellation

We shall not be able to process the cancellation if the order/orders are processed. 

8. Shipping Policy

Shipping Methods and Costs: We offer various shipping methods and costs based on your location and preferences. The available shipping options will be displayed during the checkout process.

Order Processing Time: Orders are typically processed within 7 – 10 business days, excluding weekends and holidays. Please note that processing time may be longer for large order(s) since our products are handcrafted.

Shipping Time: The estimated delivery time depends on the chosen shipping method and your location. Delays may occur due to factors beyond our control.

International Shipping: We offer international shipping, but please be aware of potential customs duties, taxes, or import fees imposed by your country’s customs authorities. For countries other than India, any duties being levied, including Custom duty charges/clearance charges/freight charges, will be borne by the customer.

9. Intellectual Property

All content on the Swaaणि™ website, including text, images, logos, and trademarks, is the property of Swaaणि™ or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express permission.

10. Limitation of Liability

Swaaणि™ and its parent company M/s Sivatmika are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our website or the purchase of our Products.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the Indian Laws. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of India.

12. Changes to Terms and Policies

Swaaणि™ reserves the right to update or modify these Terms and Conditions, Refund Policy, and Shipping Policy at any time. Any changes will be posted on our website with an updated effective date.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, Refund Policy, or Shipping Policy, please contact us at:

Swaaणि™ (a brand of M/s Sivatmika)

Address 1: India – Village Laxmipur, 1 East Hope town, PO Umedpur, Jhajhra, Dehradun 248007 Uttarakhand, India

Address 2: US – 325 Berry street, San Francisco, California 94158 USA

Email: info@swaanni.com

Phone: +91 8374601206, +1 510 518 0416
Thank you for choosing Swaaणि™ for your handloom pashmina and merino wool shawls, scarves, and stoles. We are committed to providing quality products and excellent customer service. Your satisfaction is important to us, and we are here to assist you with any questions or issues you may have.